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I'd like to have an answer to this from k2 staff:
This game:
- has an afk feature that allows you to grind while doing something else
- has CS items that are time limited, with a timer that runs wether you use it or not
- can have random mass disconnection for all players
- is supposed to run 24/7, except for weekly maint time
The situation:
- currently, if the server downtime is longer than 8 hours, we can ask to get a refund for some of these time limited CS items
- we've experienced several mass DC over the past weeks
- timed items cannot have their timer behavior changed
- some players cannot afford to check their characters too often, meaning that if i cannot check/rez my chars every 2 or 4 hours, i'd better not using my AA passes
The example:
suppose i have to work for the day, and to sleep away from home then come back the next evening (36 hours). I have a 7 day aa pass enabled. There's no main scheduled during those 36 hours.
One hour after i leave the computer in afk mode, bam, mass DC.
Result: i have lost 35h worth of aa pass due to a server side problem.
The questions:
- can we have an official disconnection listing, so we know if the dc was server side or client side?
- from the player's side who's afking in aa, a 5 secs mass DC has the same result as a 8hours downtime: it's a server side problem that makes you waste your aa pass, that's why we should get refunded for those
I pay for a pass, my chars can afk very well is a defined zone (if they die it's my fault), i expect them to grind through my afk time.
So i'd like to know if i can get a compensation for any aa pass that gets wasted between the time where the server DC me and the one where i log back.